We want to be the ones to help our customers feel better than they did before entering our place of business and provide excellent customer service through genuine kindness, compassion, and empathy.
“Repay no one evil for evil. Have regard for good things in the sight of all men. If it is possible, as much as depends on you, live peaceably with all men. Beloved, do not avenge yourselves, but rather give place to wrath; for it is written, “Vengeance is Mine, I will repay,” says the Lord. Therefore “If your enemy is hungry, feed him; If he is thirsty, give him a drink; For in so doing you will heap coals of fire on his head.” Do not be overcome by evil, but overcome evil with good.”
Romans 12:17-21 NKJV
As the scripture says, repay no evil for evil. If a customer is mad or upset, you do not get angry or upset. If it is something out of your authority, walk them kindly over to management.
Our customers are not enemies, but they have a need that we can help resolve. They need someone to listen and understand the situation, and they need results. Most problems can be resolved quickly. However, some will need to be researched. Make the customer aware of the process and how long it should take. Let them know you will call them if there are any delays. Follow-up! If the customer has to contact us, we have dropped the ball. Remember, The ball is in our court.